CUSTOMER SOLUTION MANAGER
Warner Levy is seeking qualified candidates for an immediate challenging career opportunity with our client located in Mississauga, ON, who is a global provider of real-time converged billing and customer care software for service providers. Our client serves over 90 network operators in more than 50 countries. Their solutions include advanced converged billing, rating, charging, policy, and wholesale settlement for all subscriber types across any communication platform, including mobile, landline, broadband, cable and satellite.
Duties & Responsibilities
- Pro-active approach to servicing our client’s customers by establishing single point of contact for operational issues between customers and client
- Develop and maintain relationship with and direct day-to-day operations for assigned customer – Manage Customer Solution Manager function for America
- Facilitate end to end time critical support to meet customer business goals and address their business needs
- Develop and maintain various departmental relationships (Operations, Sales, Product Line Management, R&D and other key stakeholders) by responding to customer specifications
Key Requirements:
- Six plus years of related work experience in Customer Support environment
- Two plus years of demonstrated management experience with ability to travel
- Experience in telecom industry required; Experience in OSS/BSS industry desired
- University BA or BS degree preferred or equivalent related work experience
- Technical industry and product knowledge to comprehend issues and communicate effectively – Understanding of external interface devices such as switches, routing and signaling protocols – Project management methodology and delegation skills
- Excellent English communication and presentation skills (verbal and written), with ability to generate and present reports and other written documents
- Ability to make business decisions with little or no guidance on day-to-day responsibilities; to identify and resolve standard problems, with some assistance in resolving unique issues; to work with customers under difficult and stressful conditions to facilitate problem resolution and manage escalations
- Analytical thinking and problem solving skills – Ability to work simultaneously on key priorities and organize cross functional meetings and activities
- Leadership attributes with functional capability to oversee work activities and deliverables of others
Contact:
Office: (416) 931-0520
Fax: (905) 475-1605
E-mail resume to: admin@warner-levy.com